As a sales person (amongst other roles) for the past 30 years I have been involved in multiple Customer Relationship Management and Sales Force Automation rollouts and I have almost seen and used every major one that’s been in the market from the simple end of using Microsoft Outlook to mid-size solutions like ACT, Goldmine, Dynamics CRM and Sales Logix right through to using highly customised solutions like Siebel, Pivotal and Onyx at the high end.