MYOB Advanced Customer Relationship Management Suite
The Cloud-based Customer Relationship Management (CRM) Suite that lets you manage leads, contacts, opportunities, and business accounts to grow your business forward.
Integrate CRM and business management, all on one platform.
Integrated financials and content management foster a team approach and deliver a single consolidated view of all customer contacts. Dashboards and reports provide real-time sales data to accurately manage forecasts, quotas, and results.
The Customer Relationship Management Suite provides a solution to efficiently work and communicate with customers through the MYOB Advanced Customer Portal. Helpful tools enable customers to see all the relevant information about their interaction and perform relevant activities online.
Customer Relationship Management Suite Modules
Sales Automation
MYOB Advanced provides sales tools which improve information flow, reduce sales cycles, increase close rates, and improve sales efficiency. Sales teams are provided with a complete view of opportunities, and contacts so they are aware of all activities which influence the sales decision. Lead assignment and workflow help manage sales processes to improve efficiency.
Integrated Marketing
MYOB Advanced provides marketing tools to manage leads, improve conversions, measure campaign performance, communicate with contacts, and improve productivity. Marketing teams can capture leads from web forms, purchased lists, advertisements, direct mail, events, and other sources. Captured leads can receive branded email offers. Lead reports help you track the best channels for obtaining qualified leads.
Improved lead inquiry with address detail information let users find data more quickly and export the information easily without extra work in Excel or other external applications. Capture City/State/Country/Zip to facilitate geographic analysis.
Service and Support Automation
MYOB Advanced provides service management tools to reduce response times, improve customer satisfaction, reduce support costs, and accurately bill transactions. Support personnel can capture inquiries from web forms or enter them manually to create a case. Once created, cases are assigned and escalated according to policies that you set. Integration with financial modules ensures that cases are billed according to client support contracts.
View Case Activity by Conversations lets users quickly refer to and answer any activity related to each case. Save time when reviewing notes for a particular thread. Save threads for all conversations.
“Take Case Shortcut” keeps customers happy by helping close more cases in a single day. A support person can now self-assign a case instantaneously with a single button, speeding up time to resolve issues and answer questions.
Case Study Octet Finance
The rapid growth and a need to consolidate its reporting capabilities pushed Octet Finance to adopt a new Cloud-based ERP platform, MYOB Advanced.
Real-time view company-wide
Automated processing and reconciliation
Reduced paperwork and manual processing
Multi-dimensional analytics
Customer Portal Features
Help Customers Help Themselves
24 hours a day, 7 days a week, your customers can access account information, create new support cases, and retrieve the latest case updates—all without picking up the phone or sending an email.
Financial Overview
Give customers the ability to see all historical documents, balances, due dates, payments received and amount due within the Customer Portal. Customers can also update address, contact and user access details.
Knowledge Base
Allow customers to search for answers to their questions 24/7. This also helps knowledge transfer, allowing more customer self-service and generating fewer support calls.
Document Sharing
Provides a secure location to share documents with customers, such as marketing material, educational material, company policies and FAQs, without needing to build a separate web page.
Some of our happy customers
“We felt [Leverage Technologies] were equipped to be responsive to us and deliver what we were after. They were very patient and ticked all the boxes as to what we were looking for in a partner. It’s a great engagement and we’re super happy.”
Michael Rom, Octet Finance“We were influenced in our choice of MYOB Advanced knowing we’d have a partner that could help deliver the platform we required. Leverage Technologies has been very structured, organised and professional.”
Mark Mulder, Next Group“When we were looking for a partner we wanted a company that had very good support and had a very good reputation in the industry and Leverage Technologies are number one.”
Noah Shroot, W9And the list goes on!
GET IN TOUCH
To learn how MYOB Advanced can transform your business call 1300 045 046 or submit the form below.
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